Casino Gaming Privacy Policy — How Your Data Is Protected

Welcome to casino gaming. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we keep it safe. We believe transparency is the foundation of trust — so we've written this in plain language, free from legal jargon.

This policy applies to the casinogaming.onl website, mobile app, and all casino gaming services. By using the site or app, you are considered to have accepted this policy.

This Policy was last updated in January 2026. You will be notified in advance of any changes via your registered email.

Casino gaming collects two types of information — what you provide directly, and what is collected automatically.

What you provide:

• At registration: name, date of birth, mobile number, email address, and password.
• For KYC verification: a photo of your National ID or passport, along with proof of address.
• Payment details: bKash, Nagad, or Rocket number — only the portion required for verification, not the full number.
• Anything you share with our support team during a conversation, whether spoken or written.

Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• Gaming activity — which games you played, how long you played, and the amount wagered.
• Login time and location (city level).
• Cookie and session data.

Casino gaming uses your data only for the specific purposes listed below — and nothing beyond that:

• Account Management: Completing registration, verifying login, and keeping your account secure.
• Transaction Processing: Processing deposits and withdrawals and maintaining transaction history.
• KYC & Legal Obligations: Identity verification and compliance with applicable laws.
• Customer Support: Responding to your enquiries and resolving any issues you may have.
• Responsible Gaming: Detecting unusual gaming activity and offering assistance where needed.
• Platform Improvement: Analysing user experience to improve our services.
• Fraud Prevention: Detecting multiple accounts or suspicious activity.
• Personalised Offers: Sending you relevant promotions based on your preferences — but only with your consent.

Casino gaming does not sell your data to third parties. However, limited information may be shared with trusted partners where necessary to provide our services:

• Payment Provider: Information required to process transactions via bKash, Nagad, and Rocket.
• KYC Service Provider: Provider of document verification services for identity checks.
• Game Provider: Limited data shared with game software companies solely for game operation.
• IT Services: Server hosting and technology service providers — they process data solely to deliver the service and do not retain it for their own use.
• Legal Authority: Data may be disclosed when required by a court order or a lawful request from a regulatory authority.

Casino gaming does not retain your data indefinitely. A specific retention period is set for each category of information.

• Account Information: Retained for the duration of account activity and for 5 years after closure (as required by law).
• Transaction Records: Up to 7 years — in compliance with financial regulations.
• KYC Documents: 5 years after account closure.
• Gaming Activity Logs: Up to 2 years.
• Support Conversations: Up to 2 years.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period ends, data is securely deleted or permanently anonymised. Casino gaming conducts regular data cleanups to ensure outdated information is not retained unnecessarily.

Casino gaming uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help make the site easier to use.

Casino gaming does not use advertising or cross-site tracking cookies. You can disable non-essential cookies through your browser settings, though some features may become limited as a result.

Casino gaming is strictly for users aged 18 and above. No one under 18 may register, and no data is collected from minors.

If we become aware that a minor's data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.

Casino gaming uses multiple layers of security to protect your data — not just technology, but people and processes too.

• Transmission Encryption: All data transmitted between your browser or app and our servers is encrypted with 256-bit SSL.
• Storage Encryption: Sensitive data stored in our databases is kept in an encrypted state.
• Access Controls: Only authorised casino gaming staff may access member data, and only when there is a specific need to do so.
• Regular Security Audits: Independent experts conduct regular system reviews.
• Two-Factor Authentication: An extra layer of security at login.
• Auto-Logout: You will be automatically logged out after a period of inactivity.

Casino gaming may update this Privacy Policy from time to time — for example, due to changes in our services, new legal requirements, or technical developments.

• At least 7 days' notice will be given before any significant changes.
• Notices will be sent to your registered email or via SMS.
• After any change, the "Last Updated" date on the site will be revised accordingly.
• Continued use of the platform after any changes to the policy will be considered acceptance of the updated terms.

If you have concerns about any changes, contact support before closing your account — we're always ready to talk.

For any questions, concerns, or complaints about the Privacy Policy, contact casino gaming. We aim to respond within 48 hours.

• Email: support@casinogaming.onl
• Live Chat: Click the chat button on the right side of the site — 24/7 support available.

To exercise your data rights (access, correction, or deletion), email us with your account number and a description of your request. Casino gaming will respond within 30 days.